Política de reembolso

Can I return my order?

Because it is a face and body cream, we can't take it back for hygienic reasons, so there are NO returns or refunds, we're sorry and thank you for your understand.

 

Can I cancel my order?

cell-1 aims to ship all orders within 1 business day from receiving the order, therefore no changes can be made after you have placed your order. All cancellation requests will be reviewed as soon as possible, and if the order has not been submitted to our warehouse then we will process your cancellation, if possible.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Customs Duties and International Shipping

We love sending our products worldwide, but please note that some countries have their own customs rules that may affect your delivery.

Depending on where you live, your order might be subject to customs duties, import taxes, or handling fees once it arrives in your country. These charges are set by local authorities and are not included in our product prices or shipping fees. As the customer, you’re responsible for paying any additional costs required by your country’s customs office.

Sometimes, customs may need a bit of extra information from you or require you to complete an import form before your order can be released. This process can occasionally cause delays that are unfortunately beyond our control — every country handles these procedures differently.

Please don’t worry — this is totally normal when it comes to international shipping! We recommend checking with your local customs office if you’d like to know more about possible import fees or restrictions before ordering.

By placing an order with us, you understand and agree that these procedures are part of international shipping and that we can’t be responsible for any customs-related delays or fees.

Thank you so much for your understanding and support — we truly appreciate our international customers!